My agent was Kan san.  I am a foreigner with a Japanese spouse. 
 

Their English support was exceptional!   Everything clearly explained.  Being a mixed family and buying a house in Japan while selling one in another country was a demanding task.   They made many trips to our remote residence and made everything perfect!

I recommend them 100%

The bestest. Reliable company, clear and easy to communicate with. I had a very special case as I had 3 pets with me. It's nearly impossible for gaijin to rent house with pets, but agent-Thu made it. I am more than grateful for her help and support. ❤️

Great English-speaking staff that is eager and happy to help you. I really struggled to find a place to live in Tokyo before them and they really helped me so much. They really went the extra step for me. Very grateful!

We had a really good time with First Step. Not only did they answer all of our questions very quickly but it really felt like they were going the extra mile for us.

Since we were moving with a pet we were worried we could not find any good apartments close to work or even close to Tokyo. However, our Agent made it work and we now live in a beautiful apartment in Tokyo that even allows 2 pets and is in walkable distance to my office.